Freeze Fit Refund & Return Policy
At Freeze Fit, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a 90-day money-back guarantee, subject to the terms and conditions outlined below.
1. 90-Day Money-Back Guarantee
Customers may request a full refund within 90 days from the date of delivery, provided that:
- The product is returned in its original, unused, and undamaged condition, with all parts, accessories, and original packaging included.
- The product is securely packaged to prevent damage during return shipping.
- The return request is initiated within 90 days of the delivery date and the item is received by Freeze Fit within a reasonable timeframe.
2. Return Process
To initiate a return, please follow these steps:
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Contact our customer support team at info@freezefit.com.au with your order number and reason for the return.
- A Return Authorization Number (RAN) will be issued along with return shipping instructions.
- Ship the product back to the provided return address using a trackable and insured shipping method. Return shipping costs are the responsibility of the customer.
- Once received and inspected, an eligible refund will be processed within 5-7 business days to the original payment method.
3. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Products that have been used, damaged, or modified after delivery.
- Items that are missing parts, accessories, or original packaging.
- Custom or personalized orders.
- Items purchased on clearance or final sale.
- Return requests made after the 90-day period.
4. Warranty & Defective Products
All Freeze Fit products are covered by a manufacturer’s warranty. If a product is received in a defective condition or develops a manufacturing fault within the warranty period, Freeze Fit will, at its discretion, repair or replace the product at no additional cost.
To file a warranty claim, please contact us at info@freezefit.com.au with your order details and a description of the issue.
5. Order Cancellations & Modifications
- Orders may be canceled or modified within 24 hours of purchase, provided they have not yet been processed or shipped.
- Once an order has been shipped, it cannot be canceled or modified.
6. Refund Processing & Fees
- Refunds for eligible returns will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned product.
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Shipping fees are non-refundable.
- If a returned product does not meet the conditions specified in this policy, Freeze Fit reserves the right to deny a refund or apply a restocking fee.
7. Contact Information
For any inquiries related to returns, refunds, or warranty claims, please contact our support team at:
Email: info@freezefit.com.au
Website: www.freezefit.com.au
By purchasing from Freeze Fit, you acknowledge and agree to this Refund & Return Policy. Freeze Fit reserves the right to modify this policy at any time without prior notice.
Freeze Fit Pty Ltd
This policy is in compliance with Australian Consumer Law (ACL) and does not limit your statutory rights.
